What is Adoption & Change Management?

Microsoft 365 solutions enable your employees to achieve business outcomes—cost savings, time savings, simplifying and automating processes. However, these outcomes can only be achieved if end users adopt and use the new technology, and use it as intended.

People often resist change and those resistors can prevent success. Our Adoption & Change Management services help deliver real change and adoption within your organization by reducing implementation risk, increasing usage of existing workloads, and identifying opportunities to support additional workloads. As a result we help you enable your employee’s and ultimately your customers to realize business value from your investment in Microsoft 365.

Stages of Adoption & Change Management

Discovery and assessment: Assessment to determine business objectives and key sponsors

Strategy design: Define the change management strategy to meet defined business outcomes

Execution support: Support the execution of the change management strategy

Ongoing support and value expansion: Leverage reporting to show impact towards business goals
and highlight ongoing opportunities

Why Adoption & Change Management services?

Change can be one of the most challenging parts of a project. There may be competing projects, lack of vision or stakeholder involvement, or the solutions simply do not align up with the various user scenarios across the organization. Applying Adoption & Change Management services into a project enables a project to be successful and the users satisfied. Success starts with alignment of the stakeholders and the overall project vision. Analyzing the vision against the various user scenarios across the organization is a key component to ensure that the vision is achievable and can produce positive outcomes.

Once the assessment is complete and the project is ready to be delivered it is important to provide awareness and communications regarding the project and the benefits to the organization, down to the individual level. From there its critical to drive training ensuring the users are proficient and developing reporting and metrics to monitor the health of the change over time.

Summit Technology is your trusted technology advisor

We have been in business for over 25 years and have engaged with thousands of customers on a variety of products. Our company has a long standing partner relationship with Microsoft where we have focused on their on-premises and cloud products for many years. Our architects focus on the Microsoft Cloud Platform, Cloud Productivity, Collaboration and Content, Enterprise Mobility Management, Communications, and Messaging. We view security as the foundation for all of these productivity services so you may focus on what you do best – growing your business.

We invite you to view our website for more information about the services we offer, our methodology to help you identify the right sized business solutions, and the quality of our implementations.

Learn more about what Summit Technology can do for your business.

(801) 441-4743

Summit Technology
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Suite B350
Salt Lake City, Utah 84101