Managed IT Services
Managed IT Services
First, what is an MSP?
An MSP (Managed Service Provider) is essentially a service where a team is hired to operate and maintain a company’s information technology in exchange for a recurring fee. An MSP offers long-term services that help with day-to-day issues surrounding hardware repairs, IT support, network maintenance/security, etc. You might be thinking that MSPs only pertain to larger companies however, that isn’t the case. With technology advancing so rapidly, it's especially crucial for small-to-medium businesses to rely on an experienced team to protect their information.
Our take on a Managed IT Service is...
(noun)
ə-ˈji-lə-tē ˈthrē ˈsiks-tē ˈfīv
1 : best in class IT software and modern services
2 : a proactive, adaptable approach to IT solutions and security
3 : an IT solution that doesn't make you hate IT
Our Premium Product Features
User Enablement Program
A user enablement program with a learn-by-doing approach that teaches users about Microsoft 365 with videos, events, articles, and assessments.
SummitSphere Customer Portal
A portal to view utilization report dashboards, pay invoices directly, view application health status, and examine advanced analytics behind user password and credential attacks.
Unlimited Helpdesk Support
We offer expert technical support that is available via telephone 24x7x365, have a first call resolution rate of 97%, and have all our interactions recorded and audited regularly to ensure great service.
Our Premium Product Security Features
Employee Vulnerability Assessments
Security reviews to evaluate if there are any current weaknesses in the current system that could put the company at risk of a breach.
24/7 Security Operations Center
(SOC) is an information security team that solely focuses on monitoring and analyzing your organization's security. This is done by proactively defending your organization against cyber threats.