Managed IT Services

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Managed IT Services

First, what is an MSP?

AMSP (Managed Service Provider) is essentially a service where a team is hired to operate and maintain a company’s information technology in exchange for a recurring fee. An MSP offers long-term services that help with day-to-day issues surrounding hardware repairs, IT support, network maintenance/security, etc. You might be thinking that MSPs only pertain to larger companies however, that isn’t the case. With technology advancing so rapidly, it's especially crucial for small-to-medium businesses to rely on an experienced team to protect their information.

Our take on a Managed IT Service is...

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(noun)

ə-ˈji-lə-tē ˈthrē ˈsiks-tē ˈfīv

1 : best in class IT software and modern services

2 : a proactive, adaptable approach to IT solutions and security

3 : an IT solution that doesn't make you hate IT

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Our Premium Product Features

User Enablement Program

A user enablement program with a learn-by-doing approach that teaches users about Microsoft 365 with videos, events, articles, and assessments.

SummitSphere Customer Portal

A portal to view utilization report dashboards, pay invoices directly, view application health status, and examine advanced analytics behind user password and credential attacks.

Unlimited Helpdesk Support

We offer expert technical support that is available via telephone 24x7x365, have a first call resolution rate of 97%, and have all our interactions recorded and audited regularly to ensure great service.

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Our Premium Product Security Features

Employee Vulnerability Assessments

Security reviews to evaluate if there are any current weaknesses in the current system that could put the company at risk of a breach.

24/7 Security Operations Center

(SOC) is an information security team that solely focuses on monitoring and analyzing your organization's security. This is done by proactively defending your organization against cyber threats.

What are the biggest benefits of Managed IT?

IT Costs

 With Managed IT, you will always know your IT spend every month. Today’s managed IT is consumption-based – you only pay for what you use! As your company grows and retracts, your IT spend adjusts accordingly. You will always know your IT spend, usually just based on your headcount. 

Focus on your Core Business

It takes time and costs money to find, hire, and train an IT team. Partnering with an MSP relieves you of this and allows you to focus your human resources on growing your core business. 

Expertise

An MSP will have more experience and knowledge from the variety of different businesses they work with. Partnerships they have with IT and software vendors give them access to the latest support and resources that an in-house IT team won’t have. Additionally, an MSP will have technical experts from many fields, experiences, and educational backgrounds. Finally, managed IT companies require their technicians to be certified in the latest technologies. 

Faster Response Time

A seasoned managed IT provider will typically have the people and resources to run a 24/7/365 operation. They will have the means of providing an enterprise-level support and ticketing system with accountability, SLAs, and metrics. They will also have the resources to provide proactive monitoring and alerting problems before they become business affecting. Many small businesses can’t match the in-house support of larger companies. An MSP has the resources to adopt new technologies, relieving your firm of hiring and training the right people to implement your latest project. 

Compliance and Security

If your company is required to be HIPAA or SOC compliant, a managed IT company can assist you in meeting those regulatory standardsSecurity is often the biggest concern for companies. A dedicated IT partner will be better able to manage your threats from phishing, spoofs, and malicious emails. An IT partner will also have the latest technology for Data Loss Prevention and the resources to be proactive in blocking or alerting to data loss. 

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