Too Much IT, Not Enough Time?
Let Us HelpLet Us Handle It
It doesn’t matter how much you know about IT if you don’t have time to help everyone that needs it. Your IT person knows better than we do that if an issue takes up both their time and the person they are helping, AND they can’t solve the problem – it is not worth the hassle because no one can get any other work done. So focus on your IT strategy while we focus on your IT support.
Reclaim Your Schedule
Do more than get the IT issues handled. When your staff can reach out to a team of experts that are available 24/7, you can focus on making sure your business is making the most of the technology for which you pay.
Empower Your Users
Do you know the adage about teaching a man to fish? It’s a million times better than having to get fish for everyone you work with every time they are a bit hungry. That’s basically what our user enablement program does – it offers short instructional videos that don’t commit you to a 40-minute lecture when 3minutes would suffice. Easy to find, easy to consume, and always on hand.
Reclaim Your Schedule
Do more than get the IT issues handled. When your staff can reach out to a team of experts that are available 24/7, you can focus on making sure your business is making the most of the technology for which you pay.
Empower Your Users
Do you know the adage about teaching a man to fish? It’s a million times better than having to get fish for everyone you work with every time they are a bit hungry. That’s basically what our user enablement program does – it offers short instructional videos that don’t commit you to a 40-minute lecture when 3minutes would suffice. Easy to find, easy to consume, and always on hand.
Contact Us to Achieve More
The answer is
- Expert Technical Support is available via email or telephone 24/7.
- All support engineers and technicians hold multiple Microsoft certifications.
- We resolve 97% of the issues on the first call.
- We answer 99% of calls within 90 seconds.
- All calls are recorded and regularly audited to ensure Great Service.
A key component of our mission is to enable each person at each company to achieve more with technology. Here are a few of the services we include:
- Proactive phishing attack simulations will occasionally come via email to elevate your team’s cyber security vigilance.
- Access to a library of more than 50,000 short 2-4 minute training videos specifically focused on the Microsoft 365 ecosystem. Team members can easily access quick instruction on any question from automation in Outlook to creating a VLookup formula in Excel.
- Quarterly contests across our customer base that team members can participate in and win prizes for the most skills achieved to large prizes for the customer with the most skills acquired.
- Our simple per-user pricing includes all Microsoft Office and productivity applications and various infrastructure and security applications and licenses.
- Summit Technology can install Microsoft Office apps on multiple devices per user – even your home computers!
- We provide exact configuration and proactive maintenance of all email, data, device, and cloud security policies and applications.
- You receive constant updates in the background to all your core applications and technologies. Never lose productivity for system updates again.
- Operate securely and productively on any device, including desktops, laptops, tablets, mobile phones, and even virtual desktops.
- Ensure all devices are up to date with security policies, patches, and operating system updates.
- Regular asset reports showing the statistics, age, and warranty status of your organization’s devices.
- Support for unlimited devices – unlike other technology partners, our Agility suite includes unlimited devices per person – no per-device charges.
More than 99% of all cyber-attacks against small businesses begin with a team member taking some kind of action such as clicking a malicious link or downloading a malicious file. As cyber-attacks increase, it is more and more important to enroll every team member in how to spot suspicious links and files. Therefore, a core component of our agility platform is to consistently reinforce and train each team member in avoiding cybersecurity threats. A few of the ways we do this are:
- Simulated phishing attacks to train team members on what to look for
- Providing gamified security training where employees can earn badges or awards for keeping their security awareness skills sharp
Our Philosophy
SIMPLE
Good technology makes our lives easier, but that doesn’t always mean it is easy to use. So we use our expertise to make sure the technology that makes your life easy is simple – simple to adopt and simple to understand.
CONVENIENT
Like you, we know that it can be frustrating to not have access to everything you need for work whenever or wherever you need it! Therefore, we believe in using cloud-based tools that offer secure, convenient accessibility – whether you’re at your desk or on the other side of the world.
SECURE
We invest time and resources into education and research to become experts in cyber security. We believe in multi-layered, custom-tailored solutions that are built on secure, cloud-based technologies. We carefully protect our own data so we can help you protect yours.
Testimonials
Patrick Hubley
Utah Film Center
Adam Bywater
Marketstar
“The experience we’ve encountered with Summit Technology has been nothing short of amazing. Marketstar had some curveballs come along the way with our build-out, and Summit took them in stride as if they were already part of the project. Very patient, professional, and accommodating with all our company wants and needs. This goes with the network, planning, security cameras, etc… Great folks to do business with…”