Let Us Handle It
It doesn't matter how much you know about IT if you don't have time to help everyone that needs it. Your IT person knows better than we do that if an issue takes up both their time and the person they are helping, AND they can't solve the problem - it is not worth the hassle because no one can get any other work done. So focus on your IT strategy while we focus on your IT support.
Reclaim Your Schedule
Do more than get the IT issues handled. When your staff can reach out to a team of experts that are available 24/7, you can focus on making sure your business is making the most of the technology for which you pay.
Empower Your Users
Do you know the adage about teaching a man to fish? It's a million times better than having to get fish for everyone you work with every time they are a bit hungry. That's basically what our user enablement program does - it offers short instructional videos that don't commit you to a 40-minute lecture when 3minutes would suffice. Easy to find, easy to consume, and always on hand.
The answer is
- Expert Technical Support is available via email or telephone 24/7.
- All support engineers and technicians hold multiple Microsoft certifications.
- We resolve 97% of the issues on the first call.
- We answer 99% of calls within 90 seconds.
- All calls are recorded and regularly audited to ensure Great Service.
Good technology makes our lives easier, but that doesn't always mean it is easy to use. So we use our expertise to make sure the technology that makes your life easy is simple - simple to adopt and simple to understand.
Like you, we know that it can be frustrating to not have access to everything you need for work whenever or wherever you need it! Therefore, we believe in using cloud-based tools that offer secure, convenient accessibility - whether you're at your desk or on the other side of the world.
We invest time and resources into education and research to become experts in cyber security. We believe in multi-layered, custom-tailored solutions that are built on secure, cloud-based technologies. We carefully protect our own data so we can help you protect yours.